Terms of Service.

Last Updated: 5/20/25

By booking any service with Lionz Den, Inc., you are agreeing to the following terms in full. These terms are non-negotiable, legally binding, and protect both our business and yours. If you do not agree, do not proceed with payment or service booking.

PAYMENT POLICY

NO DEPOSITS. NO EXCEPTIONS.
All projects require full payment upfront before any work begins. Afterpay is available for flexibility.
Do not request an invoice unless you are ready to pay in full.
If booking multiple services, do so together to avoid itemized late fees.

TURNAROUND TIMES

GRAPHIC DESIGN

Standard: 7–10 Business Days – FREE
Rush: 2–4 Business Days – $50
Same-Day or Less: $100
Skip The Line: $250 (VIP priority placement)

BRANDING PACKAGES

Standard: 10–14 Business Days – FREE
Rush: 2–4 Business Days – $100
Same-Day: Not Available

WEBSITE DESIGN

Standard: 3–4 Business Weeks – FREE
Rush: 2–4 Business Weeks – $150

REVISIONS POLICY

3 Rounds of Revisions are included.
Additional revisions: $35 per round.
Revision delivery time: 3–4 business days.
Same-day revisions are not available.

BUSINESS HOURS

Tues–Fri: 10 AM – 5 PM CST
Sat: 10 AM – 12 PM CST
Sun & Mon: CLOSED
Federal/Reserve Holidays: CLOSED
Messages or requests sent outside of business hours will be addressed during open hours.
Response Time: 48–72 business hours.

LATE PAYMENTS

Invoices unpaid after 24 hours = 20% surcharge.
If a card is on file, it will be charged after 24 hours.
Unpaid invoices after 120 days = Cancellation + Sent to Collections.
Canceled invoices = 25% of total still owed.

GHOST POLICY

No communication for 45+ days =

$300 Restart Fee
No Refunds after 3 months
Project Terminated
This ensures we respect the time of serious, ready-to-work clients.

COMMUNICATION POLICY

All communication must be via email to ensure a documented paper trail.
Phone calls must be scheduled in advance.
We will only contact you if questions arise.
No updates = we're working.

LOGO DESIGN TERMS

After Purchasing:

A confirmation email will be sent with your order number.
Submit the following to thelionzdencompany@gmail.com (subject line = your order number):
- Logo inspiration
- Color palette (Pinterest reference with hex codes)
- Font choices (from Envato Elements or DaFont)
You will not receive updates until the 10–14 business day design window is complete, unless questions arise.

Files Included:

PNG (Standard, All-White, All-Black)
JPG
Brand Board (hex codes, submark, font names, alternate files)

Deadline:

If you did not submit your design info at checkout, you have 24 hours to do so.
Failure to submit = risk of termination with no refund.
No updates will be given until first draft is delivered. No open-ended emails will be answered.

SPELLCHECK & CONTENT ERRORS

Lionz Den is not responsible for typos, misspellings, or incorrect information submitted by the client.
Double-check your content before sending to avoid unnecessary revision fees.

RESPECT THE CRAFT CLAUSE

All drafts, mockups, and previews remain the intellectual property of Lionz Den until full payment is made and the project is finalized.

Unauthorized Use Penalties:

Client misuse: $150
Third-party misuse: $150 per party
Legal action will be pursued and design access revoked if violations occur.

FINAL NOTE

Lionz Den, Inc. reserves the right to update or change these terms at any time without prior notice. Continuing to do business with us means you accept and are bound to the most current version of these terms.

Need clarity?

Email us at thelionzdencompany@gmail.com — and remember, business hours apply.